Refund policy

EvoTech Digital: Returns & Refund Policy

At EvoTech Digital, your satisfaction is our priority. This policy outlines our procedures for returns and refunds, ensuring clarity and strict compliance with the Australian Consumer Law (ACL). Our policies apply to all products sold and shipped within Australia.

1. Your Rights Under Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Return Shipping for Faulty Items: If an item is deemed faulty or not as described under the ACL, EvoTech Digital will cover all reasonable return shipping costs. We will provide you with a prepaid return label and specific instructions to facilitate the return.

Proof of Purchase: We require satisfactory proof of purchase (e.g., your order confirmation or tax invoice) for any return or warranty claim.

2. Our 30-Day Change of Mind Return Policy

We offer a "change of mind" policy to provide you with a stress-free shopping experience. While this is not required by the ACL, we offer it at our discretion.

You have 30 days from the date you receive your item to request a change of mind return.

Conditions for Change of Mind Returns: To be eligible for a change of mind return, the item(s) must be in perfect, resalable condition:

  • The item(s) must be unused, unopened, and in their original sealed packaging.
  • All original tags, accessories, manuals, and components must be included.
  • You must provide a valid proof of purchase.
  • The item must not be listed under our "Non-Returnable Items & Exceptions" section.

Costs for Change of Mind Returns:

  • Return Shipping: You are responsible for arranging and paying for all return shipping costs. We highly recommend using a trackable shipping service with insurance, as we are not responsible for returns lost in transit.
  • Restocking Fee: A 20% restocking fee of the purchase price will be applied to all approved change of mind returns. This fee helps cover the costs of processing, inspection, and repackaging.

3. How to Initiate a Return (All Types)

To start any return (whether for a faulty item or a change of mind), please follow these steps:

  1. Contact Us First: Email our dedicated support team at info@evotech.au with your order number, the item(s) you wish to return, and the clear reason for the return (e.g., "faulty item," "incorrect item," or "change of mind").
  2. Receive Return instruction: Our team will review your request. If approved, we will provide you with a instruction to return the package to store or directly to supplier, whichever option is cost affective and quicker.
  3. Return Method: You can either return the item by mail or in person at our facility by appointment.

 

4. Return Methods and Instructions

By Mail:

  • You are responsible for shipping the item back to the address provided with your Order Number.
  • Clearly mark your Order number on the outside of the package.

In-Store (By Appointment):

  • Returns are accepted at our administrative and dispatch center by appointment only. Please contact us to schedule a time.
  • Our facility is not a public retail storefront. You must present your valid RA number and proof of purchase to our staff.
  • Location: 30 Tenterden Way, Gosnells, WA 6110, Australia
  • Hours: By appointment only, during our standard customer service hours.

5. Non-Returnable Items & Exceptions

Certain items are non-returnable for change of mind, unless they are faulty or not as described under Australian Consumer Law:

  • Perishable goods, custom products, or personal care goods.
  • Products that have been opened, used, or are not in their original condition.
  • Digital products, software licenses, or downloadable content once activated.
  • Items marked as "final sale" or purchased during a promotion where change of mind returns are explicitly excluded. Your ACL rights for faulty or not as described items always apply.

6. Refunds & Processing Time

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If Approved: Your refund will be processed (minus any applicable restocking fees or original shipping costs) and issued back to your original payment method.
  • Processing Time: Please allow up to 14 business days from the date we receive the returned item for the refund to be fully processed and for the funds to appear in your account. This includes our internal processing time and your bank's processing time.


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