Shipping policy

EvoTech Digital: Shipping Policy

At EvoTech Digital, we're dedicated to getting your technology products to you quickly and reliably, wherever you are in Australia. As an online-first retailer operating a drop shipping model, we work closely with trusted suppliers to ensure efficient dispatch and delivery.

1. Shipping Regions

We proudly serve customers Australia-wide.

2. Shipping Options & Estimated Delivery Times

We offer various shipping options to best suit your needs. Please note that as we operate a drop shipping model, products are dispatched directly from our suppliers' warehouses. This can sometimes influence shipping times.

Free Standard Shipping (Australia-Wide):

  • Cost: FREE for all orders, regardless of size or value.
  • Estimated Delivery Time: 3 to 21 business days from the date your order is placed. This timeframe includes our order processing time and can vary based on the specific product, supplier location, and your delivery address.
  • This option is recommended for customers who are not in a hurry to receive their items.

Important Notes on Delivery Times:

  • All estimated delivery times are calculated from the moment your order is placed, factoring in our 1-2 business days for order processing.
  • Delivery times may vary due to factors beyond our control, including public holidays, unforeseen logistical delays, and remote delivery locations.

3. Shipping Costs

We provide Free Shipping on All orders, 

4. Order Processing

All orders are processed within 1-2 business days of successful payment. This means your order is prepared for dispatch by our suppliers within this timeframe. You will receive a confirmation email once your order has shipped, along with tracking information.

5. Delivery Partners

To ensure timely and reliable delivery across Australia, we partner with reputable carriers with extensive networks, including:

  • Australia Post
  • Aramex Australia
  • Other fast and cost-effective methods, including local courier services.

6. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your delivery progress directly on the website of the assigned delivery partner (e.g., Australia Post or Aramex Australia).

7. Lost or Damaged Packages

In the rare event that your package is lost in transit or arrives damaged, please contact our customer service team immediately at orders@evotech.au. We will promptly work with the shipping carrier and our suppliers to resolve the issue and ensure you receive your order or a suitable resolution in accordance with your rights under Australian Consumer Law.

8. Customer Support

If you have any questions or concerns about your shipment, please don't hesitate to reach out to our customer service team. We're here to help and committed to responding quickly.

Contact Information:

  • Email: info@evotech.au
  • Phone (Orders & Support): +61 468 311 816
  • For more detailed contact information, please visit our Contact Us Page.
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