What is VoIP and how does it benefit my Perth business?
VoIP (Voice over IP) routes business calls over the internet instead of traditional phone lines — delivering better call quality, lower monthly costs, and features like auto attendant, call recording, mobile apps and voicemail-to-email that traditional PABX systems charge significant extras for.
Can I keep my existing Perth phone number?
Yes. Number porting transfers your current Perth business phone numbers to your new VoIP system — clients continue reaching you on the same number with no interruption. EvoTech Digital manages the full porting process with your current carrier and coordinates timing carefully.
Does Microsoft Teams replace my phone system?
Yes — with Microsoft Teams Calling (Direct Routing), Teams becomes your complete business phone system. Your Perth team makes and receives external calls directly inside Teams on any device with no separate phone app. If you already pay for Microsoft 365 Business Voice, the phone capability is already included in your licence.
How reliable is VoIP for Perth business use?
Modern cloud VoIP is highly reliable for Perth businesses on NBN or fibre connections. EvoTech Digital assesses your internet speed, jitter and packet loss before setup, then configures QoS on your router to prioritise voice traffic — ensuring call quality even when other staff are running video calls or downloading files.
What internet speed does VoIP need?
Each concurrent VoIP call requires approximately 100Kbps of upload and download bandwidth. Most Perth NBN business connections comfortably support 10–20 simultaneous calls. A basic speed and jitter test during the assessment phase confirms your connection is suitable before any purchase.
How much does business VoIP cost in Perth?
Hosted VoIP for Perth businesses typically costs $15–$35 per user per month depending on the platform and call inclusions — significantly less than traditional PSTN line rental and PABX maintenance costs. Setup fees depend on the number of users, extensions and whether number porting is required. Contact EvoTech for a free tailored quote.
Can staff use VoIP on their mobile phones?
Yes. VoIP softphone apps for iOS and Android let your Perth staff make and receive business calls on their personal mobile — displaying your business number to callers, not their private mobile number. This is ideal for remote workers, tradespeople and any Perth business without a permanent office.
What happens if my internet goes down?
VoIP can be configured with failover options — for example, automatically diverting incoming calls to a mobile number if your Perth office internet connection drops. This ensures callers are never met with silence during an outage, maintaining your business availability at all times.